Cancellation
Parents can request cancellation through account settings when available or by contacting support. Access may continue until the end of the current paid period unless a refund is approved.
Cancellation And Refund Policy
Simple support for billing questions.
This page explains cancellation, refund eligibility, non-refundable cases, and payment gateway timelines.
Refund Eligibility
If a 7-day money-back guarantee is shown for a yearly plan at checkout, eligible parents can request a refund within 7 days of purchase. Approval may depend on account status, usage, duplicate payment review, and payment provider rules.
Non-Refundable Cases
- Requests made after the stated refund window.
- Misuse, policy violation, or account abuse.
- Partial periods unless required by law or expressly promised at checkout.
- Payment provider fees or taxes where the provider or law does not allow reversal.
Refund Timelines
Approved refunds are processed through Razorpay or the applicable payment gateway. Bank, card, UPI, wallet, and gateway timelines may vary.
Support: support@plg-kids.com